Contact Us

We're here to help!

If you have any questions about your order, shipping, returns, or our products, our support team is happy to assist you.

Customer Support

Email: support@ovyor.com

We aim to respond to all inquiries within 24–48 business hours. During weekends, holidays, or periods of high inquiry volume, response times may be slightly longer.

Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your full name

• Your order number

• The email address used when placing your order

• A detailed description of your question or issue

• Photos or videos (if your item arrived damaged or defective)

Providing this information helps us resolve your request more efficiently.

Order Tracking

If your order has already shipped, you can track its progress using the tracking number provided in your shipping confirmation email.

Please allow 24–72 hours after receiving your tracking number for the carrier's tracking system to display updates.

Returns & Refunds

If you would like to request a return under our 30-Day Money-Back Guarantee, please contact us before sending your item back.

Please Note: Discounted, promotional, clearance, and sale items are Final Sale and are not eligible for returns or refunds unless they arrive damaged, defective, or an incorrect item was received.

Our Commitment

At Ovyor, customer satisfaction is our priority. If you experience any issues with your order, we encourage you to contact us before initiating a payment dispute or chargeback. Our support team is committed to working with you to find a fair and timely resolution whenever possible.

Thank you for choosing Ovyor. We appreciate your business and look forward to           assisting you.