Refund policy

30-Day Money-Back Guarantee

At Ovyor, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may request a return and refund within 30 days of receiving your order, provided your purchase meets the eligibility requirements below.

Eligible Returns

To qualify for a refund under our 30-Day Money-Back Guarantee:

  • Your request must be submitted within 30 days of the delivery date.

  • The item must be returned in its original condition, including all original packaging and accessories, unless the item arrived damaged or defective.

  • Proof of purchase is required.

  • You must contact our customer support team before returning any item so we can provide return instructions.

Important Exclusion – Discounted & Sale Items

ALL DISCOUNTED, SALE, CLEARANCE, PROMOTIONAL, OR MARKED-DOWN ITEMS ARE FINAL SALE.

These items are NOT eligible for the 30-Day Money-Back Guarantee and cannot be returned or refunded due to dissatisfaction, change of mind, incorrect selection, or buyer's remorse.

By completing the purchase of a discounted or sale item, you acknowledge and agree that the purchase is final unless the item qualifies under the "Damaged or Defective Items" section below.

Damaged or Defective Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.

To process your claim, we may require:

  • Photos or videos clearly showing the issue.

  • Your order number.

  • Any additional information reasonably necessary to verify the claim.

Once your claim is approved, we will provide a replacement or a full refund at no additional cost to you.

Refund Process

If your return is approved:

  • We will notify you by email once your return has been received and inspected.

  • Approved refunds will be issued to your original payment method.

  • Depending on your financial institution, refunds typically appear within 3–10 business days after they are processed.

How to Start a Return

To request a return or report a damaged or defective item, please contact our customer support team through our Contact Us page or by emailing support@ovyor.com (or your preferred support email).

Returns sent without prior authorization may not be accepted.