Shipping policy

At Ovyor, we are committed to providing quality products and a seamless shopping experience. Please review the following shipping information before placing your order.

Order Processing

All orders are typically processed within 5–10 business days before shipment.

To ensure every order meets our quality standards, each order undergoes processing, verification, and preparation before it is released to our shipping partners.

During periods of increased order volume, promotional events, holidays, or new product launches, processing times may require additional business days. We appreciate your patience while we carefully prepare your order.

Business days are Monday through Friday, excluding major holidays.

Shipping & Delivery

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated delivery after shipment is typically 7–20 business days, depending on your location and the shipping carrier. These delivery estimates are provided in good faith but are not guaranteed.

While most orders arrive within the estimated timeframe, occasional delays may occur due to carrier operations, transportation disruptions, customs inspections, weather conditions, holidays, or other circumstances beyond our control.

Tracking Information

Tracking information is typically sent once your order has been shipped.

Please allow 24–72 hours after receiving your tracking number for the carrier's tracking system to update, as it may take time for the initial scan to appear.

Customers are responsible for monitoring the tracking information provided and ensuring they are available to receive their package if a signature or delivery confirmation is required by the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Ovyor is not responsible for orders delayed, returned, or undeliverable due to incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately. While we will make every reasonable effort to update your order, we cannot guarantee changes once processing has begun.

Order Changes & Cancellations

Orders begin processing shortly after they are placed. Because of this, changes or cancellations cannot be guaranteed once an order has entered the processing stage.

If you need to request a modification or cancellation, please contact our customer support team as soon as possible. We will do our best to accommodate your request whenever possible.

Delivery Responsibility

Ownership and responsibility for the order transfer to the customer once the package has been delivered to the shipping address provided at checkout, as confirmed by the shipping carrier's delivery records.

If a package is marked as delivered but cannot be located, customers should first check with household members, neighbors, building management, or the shipping carrier before contacting us for assistance.

Agreement to This Policy

By placing an order with Ovyor, you acknowledge that you have read, understood, and agreed to this Shipping Policy, including our order processing times, estimated delivery timeframes, and circumstances that may affect delivery.

If you have any questions regarding your order, please contact our customer support team through our Contact Us page or by emailing support@ovyor.com.